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Conditions of Use

Conditions of Use

Conditions of Use

Q1) CAN I ORDER BY FAX / EMAIL?
A1: We will now NOT except orders by fax/email, this due to the obvious security issues with supplying personal details in this manor. We will certainly accept initial enquiries this way, but the final ordering must be processed on our secure website or over the phone with a member of our sales team.

Q2) CAN I ADD ITEMS TO MY ORDER?

A2: In general once an order has been placed and payment validated the order cannot be changed or items added. You will need to order separately, or cancel the current order and place another one.

Q3) IS MONEY WITHDRAWN DIRECTLY AFTER I PLACE THE ORDER?
A3: Your details will go through a quick security check directly after the order is placed, your account will be charged when the items are dispatched or personalised..

Q4) WHAT PAYMENT METHODS ARE AVAILABLE?
A4: Payment methods available on internet orders are:

1.Visa Credit/Visa Debit/Electron/Mastercard/American Express/Switch/Maestro/Solo

2.Paypal. If you want to pay for the order by Paypal, please contact us by email/Live support chat or phone.

3.Western Union.

Q5) WHAT HAPPENS IF THE PRODUCT I ORDERED IS NOT IN STOCK?

A5: We will inform you via email or by telephone with an indication of the availability date. If this situation occurs we will dispatch your order as soon as we receive the product!

Q6) WHAT IS THE SECURITY CHECK?
A6: For your security every single order goes through a security check. In the case of your details failing this check you will be contacted by email/phone and asked for some alternate or additional information so that we can validate your order. Please make sure you are supplying the correct billing name/address information so your order is delt with quckly.

Q7) CAN I PLACE AN ORDER TO BE DELIVERED TO SOMEONE ELSE?
A7: For security reasons your first order will have to be shipped to the card billing address ONLY. Future orders placed from the same billing address may have a different delivery address, you will have created a login on your first order, and so should use this for future orders.

Q8) CAN I CHANGE THE DELIVERY ADDRESS AFTER THE ORDER HAS BEEN PLACED?
A8: From your second order onwards you can choose a different delivery address, if you wish to change this after the order has been submitted you will have to contact us ASAP by email or preferably by phone, we cannot guarantee change of details unless you receive confirmation.

Q9) ARE MY DETAILS RETAINED FOR FUTURE ORDERS?
A9: We do keep records of your NAME /ADDRESS and records of previous orders. If you have ordered previously via the website you should have a login with which you can place an order more quickly. Payment details will need to be submitted afresh each time.

Q10) HOW CAN I CANCEL OR CHANGE AN ORDER?
A10: Once an order has been validated and charged we cannot guarantee it can be cancelled. If you wish to cancel and want to check if your order has been validated please contact a member of our customer services team by phone ASAP. Requests to cancel orders via email may take longer to process due to the high volume of emails we receive. Please make sure you have confirmation that we have actioned any cancellation request. If the order has already been dispatched you may return it but please check the RETURNS PROCEDURE first.
Once goods have been personalised an order cannot be cancelled or refunded

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